If you denied permissions to it, please allow them and restart the game.Ģ. If the app is stuck on the elevator screen, please reboot the phone and check the app's permissions. ★ If the app is stuck on the connecting screen, please try to:ġ. Reboot the device and repeat the step above. Change your Wi-Fi connection to unlimited data or hotspot and vice versa, and restart the game.Ģ. ★ If you are stuck on the updating settings screen and the progress bar is moving slowly, please try to:ġ. If the problem persists, please reboot the device and restart the game. If you are still stuck after checking, please restart the game.ģ. Check if the device has enough storage and the game has every requested permission allowed.Ģ. ★ If you get stuck on the updating settings screen and the progress bar is not moving, please try to:ġ. Then contact our customer support in-game or by email, upload the two screenshots, and explain the steps you have taken.
If the above method did not work, please screenshot the error pop-up, tap the "Details" on the pop-up and screenshot again. For example, if the pop-up reads "failed to download data files, please check internet connection, app access permissions, and available storage space on your device before trying again," please check if these requirements are met.Ģ. Please configure device settings as instructed by the pop-up. ★ If a network error message pops up, please try:ġ.
If you run into network problems when logging in, such as being disconnected, cannot connect to server, or cannot log in, you can try troubleshooting as follows:
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